Once the Technical Specification and project contract documents are accepted by the customer, the project is handed off to our technical and project management teams. A kickoff call is scheduled to introduce all teams members, their role in the project, as well as the project timeline and any immediate deliverables.
Following the call, CLS will create and distribute a project plan that outlines key milestones and associated dates for the integration process, carrier approvals, testing, training and go live.
The Beginning: Integration
The integration process begins as soon as the servers, and remote access to such servers, are made available to CLS. Our team will install and configure InfoShip®/Vx, including all of the process flows, customer specific business rules, host interfaces, carriers, etc., as defined in the Technical Specification document.
A lead integrator and project manager will be assigned by CLS at the start of the project to facilitate effective communications between all parties. Work performed by CLS during this process is typically handled via remote access to your test and/or development environments.
Middle: End-to-End Testing and Training
Typically, the initial installation and configuration of InfoShip®/Vx will be done in a Test server environment. Throughout the implementation process, the integrator will perform testing of all business rules, process flows, etc. as they are implemented.
Once complete, you will be required to perform testing to validate that the system is performing as expected per the Tech Spec. We require that you process a wide variety of possible shipping scenarios. For instance, we recommend using two weeks worth of production data during testing to cover all shipping scenarios.
Your lead CLS integrator will be onsite for several days during this phase. In addition to testing, we will begin training users and admins on InfoShip/Vx functionality. Once the test server has been successfully validated, CLS will install and configure the production environment using the InfoShip®/Vx configuration from the Test environment. Testing and system validation will be repeated on the production server by CLS and you prior to go live.
End: User Acceptance Testing
User acceptance testing is the final phase before go live with InfoShip®/Vx. During this time, your staff will continue to test and validate the processes and data being returned by InfoShip®/Vx. Operators will continue to use and become familiar with InfoShip®/Vx. All issues will be resolved during this phase prior to go live.