Go-Live and Support
Every go-live and post go-live scenario is unique to the customer. We provide a thirty-day system warranty following go live to address any issues that may have been missed during the client system validation process. Subsequent support can then be provided through the purchase of an annual CLS Software Support Agreement or by the hour at our current prevailing rate.

Our support strategy is unlike many that exist in the IT world today. We recognize that each system is not only unique but also very complex. We also understand that during the implementation process a confidence or “comfort level” is established between the customer and our integration team. That is why for the first year the primary support contact will remain the team that implemented the system. During this time the team will document common issues specific to your system so that in the future, other members of our integration staff are able to quickly and effectively troubleshoot issues that may arise.